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25 Jun 2014 10:53:49 MDT Written by: Leann Tobin

MMH Wins National Patient Satisfaction Awards

HOSPITAL HAPPENINGS

June 2014           

Friends and Family Caring for Friends and Family has been Montrose Memorial Hospital’s motto for many years.  It’s a mantra we live by and many of our employees can tell you specific stories about our hospital that bring that saying to life.  It’s how we treat people and go above and beyond to provide the highest level of care to everyone who walks through our doors.  In addition to top level medical care, our patients, family members and friends will always be treated with kindness, compassion and tenderness.

            Last week, we received notice that MMH won two National Awards from Avatar Solutions, who is the Patient Satisfaction firm we have worked with since 1998.  The hospital has received the award for Exemplary Service – Overall Best Performer for 2013!  This recognition goes to the top facilities in Avatar’s national database that have the highest overall, combined scores for Inpatient, Outpatient, Emergency Department and Ambulatory Surgery.  The award recognizes high performing facilities who demonstrate consistent patient experiences throughout the organization.  There are 310 active hospitals in the Avatar database and this award was only given to 13 hospitals nationwide.  We are thrilled about this recognition that comes directly from the patient satisfaction surveys we receive from the people we care for.

            In addition, we were awarded Most Improved for Medium Hospital in the Quietness at Night score.  You may remember that I talked about a team we put together to address the quiet atmosphere we strive to provide for patients at night.  Beginning in 2013, we began focusing on keeping the hospital quieter during the night so our patients can rest better and hopefully heal faster.  We continue to work with staff members to close doors, encouraging everyone to watch how loud they are speaking and posting quiet reminder signs throughout the patient care areas.  In January 2013 our satisfaction scores were 60.6% and we ended December 2013 at 72.22%.

            MMH is proud of these achievements and of the care our staff members and physicians provide our patients.  We appreciate the feedback we receive through our patient satisfaction survey process and encourage you to complete the form you receive in the mail, after you have used our services. 

 

Leann Tobin, Director of Marketing and Public Relations, MMH 240-7344


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