Billing & Insurance

Billing Q&A

Paying For Services at Montrose Memorial Hospital and San Juan Cancer Center

Bills from your hospital care can seem complex and confusing.

Our Business Office staff helps you understand the bills and insurance coverage you are entitled to. You could receive several bills for your hospital visit. The hospital services bill is for your use of the hospital’s facilities, such as operating room, emergency department, hospital room, equipment, x-ray and imaging, laboratory services, medications, service of technicians, etc.

You may also receive bills for the services of healthcare providers who are independent of the hospital, such as physicians (radiologists, your personal physician, surgeons, pathologists, and anesthesiologists) and ambulance companies.

If You Are Covered by Medicare, Medicaid, or Other Health Insurance:

At check-in, the employee assisting you will make a copy of your insurance identification card. With this information Montrose Memorial Hospital can submit your hospital bills to your insurance company for you. If you are covered by more than one health insurance policy, such as Medicare and supplemental policy, please present all of your current cards. If your healthcare coverage requires you to pay a co-payment to the hospital for hospital care, you will be asked to pay that amount before you leave the hospital.

If You Don’t Have Your Insurance Card When You Come to the Hospital:

Within three business days, please:

Call us at 970-252-2687, or bring your card to the Business Office located on the hospital’s lower level, or Mail a copy of the card’s front and back to:

Business Office

Montrose Memorial Hospital
800 S. 3rd Street
Montrose, CO 81401

or fax a copy of the card’s front and back to: 970-240-7723.

We cannot bill your insurance company without the information on your ID card.

If You Have No Insurance:

  • You can pay Montrose Memorial Hospital by cash, check or credit card.
  • A Financial Resource Analyst in the Business Office (on the hospital’s lower level) can help you set up a payment plan.
  • A Financial Resource Analyst in the Business Office (on the hospital’s lower level) can also help you apply for financial assistance if you are eligible. The type and amount of eligibility will be determined after we have a completed financial assistance application on file from you. If you have received services you should contact the Financial Resource Analyst at the earliest possible time following your treatment.
  • Application for assistance should be completed within 90 days of receiving services. If you are treated in the emergency department or admitted to the hospital through the emergency department, a Financial Resource Analyst can evaluate your eligibility for Colorado Indigent Care Program (CICP) which helps pay for emergency services only.
  • Applications for CICP must be completed within 90 days.

If you have any questions about your Montrose Memorial Hospital bill, please call the Business Office, Monday through Friday 8:00 a.m. to 5:00 p.m. at 970-252-2687.