Montrose Memorial Hospital wins National Award

Montrose, CO:  For the third time in four years, Montrose Memorial Hospital was awarded Avatar Solution’s HCAHPS – Best Performer – Clean Composite for medium sized hospitals.

Avatar Solutions, an industry leader in healthcare quality improvement services, recently announced its 2014 award-winning hospital partners. Avatar collects data anonymously from MMH patients via questionnaire that includes the statement: “The area around my room and bathroom were “always” clean.” In 2014, 87% of patients from Montrose Memorial Hospital responded yes!  Both Colorado and the National average are at 74% for this item.

Steve Hannah, MHA, CEO of Montrose Memorial Hospital said “We are very proud of our environmental services team and of the entire staff at Montrose Memorial Hospital.  Their dedication and commitment to detail have created an environment that has been recognized by our patients as exemplary.”

“We truly enjoy recognizing our patient experience and workforce engagement award recipients each year,” said Lynn Ehrmantraut, Senior Vice President of Performance Improvement at Avatar Solutions. “The awards highlight the organizations’ commitment to fulfilling their respective missions, in providing a great place to receive care, a great place to work, and a great place to practice medicine. Each of the award-winning organizations deserves this special recognition for all of their accomplishments and innovations over the past year.”


About the Award

All hospitals that administered the HCAHPS survey for 12 consecutive months in 2014 were eligible for top performer. The bed size breakouts (Critical Access/Specialty Hospital, Medium Hospital, & Large Hospital) were determined based on statistical analysis of Avatar’s normative data.  HCAHPS scores are available


Leann Tobin, Director of Marketing and Public Relations, MMH  240-7344