Montrose Memorial Hospital shall ensure that all patients and where appropriate the patient’s designated representative has the right to
a. participate in all decisions involving the patient’s care or treatment;
b. be informed about whether MMH is participating in teaching programs, and to provide informed consent prior to being included in any clinical trials relating to the patient’s care;
c. refuse any drug, test, procedure, or treatment and to be informed of risks and benefits of this action;
d. care and treatment, in compliance with state statute, that is respectful, recognizes a person’s dignity, cultural values and religious beliefs, and provides for personal privacy to the extent possible during the course of treatment;
e. know the names, professional status, and experience of the staff that are providing care or treatment to the patient;
f. receive, upon request, prior to initiation of care or treatment, the estimated average charge to the patient for non-emergent care;
g. give informed consent for all treatment and procedures;
h. register complaints with MMH and the Colorado Department of Public Health and Environment (Department) and to be informed of the procedures for registering complaints including contact information;
i. be free of abuse and neglect;
j. except in emergent situations, patients shall only be accepted for care and services when the facility can meet their identified and reasonable anticipated care, treatment, and service needs;
k. have care delivered by the health care entity in accordance with the needs of the patient;
l. be free of inappropriate restraints;
m. confidentiality of medical records;
n. receive care in a safe setting;
o. receive disclosure as to whether referrals to other providers are entities in which the health care entity has a financial interest; and
p. formulate advance directives and have the health care entity comply with such directives, as applicable and in compliance with applicable state statute.
q. request that an in-network health care provider provide services at an in-network facility if available.
Receive upon request
1. Prior to the start of care or treatment, the estimated charge for non-emergent care. This includes, but not limited to help with determining the charges such as deductibles and co-payments that are not covered by insurance based on the information supplied by the patient
2. The facilities general billing procedures
3. An itemized bill that identifies services in an understandable manner and is produced within a reasonable time of the request.
Give informed consent for all treatment and procedures (It is the responsibility of the physician or independent licensed practitioner to obtain informed consent)
Register complaints with the facility, the Colorado Department of Public Health and Environment and The Joint Commission, as well as be informed of the procedures for registering complaints including contact information
PATIENT AND FAMILY / LEGAL REPRESENTATIVE RESPONSIBILITIES
As a patient, you have the following responsibilities:
Provide all information about past illnesses, hospitalizations, medications and other matters relating to your health.
Cooperate with the hospital care team by asking questions, if directions and procedures are not clearly understood or if you do not understand what is expected of you.
Follow instructions for the care, treatment, and service plans that are developed in conjunction with your input. You must express any reservations that you have about your ability to follow the proposed plan. The hospital will make every effort to adapt the treatment plans to your specific needs. When such adaptations are not felt to be in your best interest, you will be informed of the consequences of the care/treatment alternatives and not following the recommended course. Patients are responsible for the outcomes if they do not follow the care, treatment and service plan as recommended.
Provide the necessary information for insurance processing and to take the responsibility for the arrangement of payment of hospital bills.
Follow the hospital’s rules and regulations.
Show respect and consideration for the hospital staff and property as well as other patients and their property.
PATIENT GRIEVANCE PROCEDURE
MMH has staff available to help you understand the health care system and assist with any problems that may occur during your visit. Any questions or complaints about any of the patient rights, the quality of care received, or issues with billing in regard to A Medicare beneficiary or any other issue may be given either verbally or in writing to any member of the MMH staff. Many complaints can be resolved immediately and will be handled as quickly as possible. If you communicate a complaint that the staff members presently working are unable to resolve, the following shall be done
If you need help with translation or interpretation services the facility shall provide them through the means available.
MMH believes the patient has the right to make decisions regarding health care, including the right to make advanced directives. MMH recognizes its responsibility to educate patients in regard to these rights and to make every effort to assure the patient’s wishes are respected.
The Hospital’s Ethics Committee can help patients and their families if problems making health care decisions are experienced. The Nursing Staff or Patient Care Advocate can assist the patient, designated representative, or family member with contacting the committee.
Colorado End of Life Options Act (C.R.S. § 25-48-101, et seq.)
Montrose Memorial Hospital, Inc. has chosen to not participate under the Colorado End of Life Options Act. Physicians employed by or contracted with Montrose Memorial, may not knowingly participate in activities under the Act.